Jewelry FAQ

Do you have questions about SIMS Versatile Jewelry?

Please see our Jewelry FAQ below. If you aren’t able to find an answer to your question, email us at sims@simsjewelry.ca

What is the silver made of?

High End Fashion Jewelry, double thick silver plated safe jewelry (free of lead and free of cadmium, plus free of nickel (unless noted in description, 90% of the links have no nickel) Includes 1 Year Warranty

We also offer a Collection of Fine Lifetime Guranteed Sterling Silver Jewelry. Every item in Silver Filled and Sterling Silver are noted, all other jewelry items are the high end safe fashion links.

PLUS: THE NEW Revolutionary Sterling Silver Filled Jewelry (100x Thick Sterling Silver (why pay for the middle) the economical approach to Sterling Silver in the Sophisticated Collection. Includes 5 YEAR Guarantee!

All earring hooks are Sterling Silver Filled or Sterling Silver = the good stuff! (Rare allergies to Sterling Silver). All Gun Metal Black Earring have hypo-allergenic stainless steel posts.

Metal colours including Gun Metal Black (simply gorgeous, really shows on the skin from necklaces, to the anklets with Swarovski Crystals) Antiqued Silver’s, Antiqued Gold’s and Antiqued Copper Jewelry contain no nickel as well ( for those with allergy issues)

All warranties include replacement of clasps, loops, etc. as we want you to be thrilled with your SIMS Jewelry for year’s! (Excluding wear and tear)

What is VERSATILE Jewelry?

Versatile Jewelry is …

1) Attachable Pendants (each have a clasp) to flick onto long or short necklaces, use as zipper pulls, purse charms, or even rear-view mirror bling. Great way to Modernize your necklace, without getting a new necklace all the time!

-All are available to match your necklace in: Bright Silver, Antiqued Silver, Black Gun Metal, Sterling Silver Filled and Sterling Silver. (Come as shown, or upon ordering feel free to note the colour of your choice) Set’s with matching earrings are great gifts too! (Quick email response to custom inquiries… sims@simsjewelry.ca)

2) Reversible Necklaces ( wear front or slide around to the back) for 2 looks.

 

3)Turn Bracelets to Necklaces w/Extension’s ( necklace extensions – available upon request)

  

4) Long & Short Necklace (All-In-One) at the perfect length are designed to double around your neck to wear as a short necklace, add a pendant and have a great look for long or short styles. Request yours at 34″.

5) 2 in 1 Inter-changable Earrings – Sterling Silver Drop Style Earrings include removable Crystals, Pearls, or Hand blown Glass. (Remark in Check-out Preference of 2 sets of beads & colours)

 

6) Wrap Bracelets & Necklace’s (All-in-one) 23.5″ Charmed Necklace wraps around the average wrist 3x for a perfect fashionable Bracelet.

 

Where are your products made?

SIMS Jewelry is designed and created in Canada (Kelowna, BC). Wire wrapping and designs embellished by hand in Canada with gorgeous quality crystals including Swarovski Crystals & Pearls brought in from Europe, glass beads & findings sourced from many suppliers around the globe. Safe Fashion Silver Links chosen based on safety and quality mainly from the USA.

Wholesale for Retail Stores: Is there a minimum order amount?

Wholesale: $250 minimum order amount or inquire about our Easy SIMS Program – Save your time, let us pick a variety of most popular Collections chosen by SIMS for maximum profit for your store based on your preferences – Email: sims@simsjewelry.ca

Do you offer sales and discounts?

SIMS is always on SALE! However, extra special sales a few times a year are listed on the site, and offered on the facebook fan page. Click to join. Plus referrals give you credits – see referral section at bottom of main page.

How long does it take to get my order?

3-10 days within North America. You will receive a shipment confirmation email.

What shipping method do you use?

Canada Post. If you have a shipper of choice, please specify with your order. Note: Currently Shipping only in Canada. International customers please email inquiry to sims@simsjewelry.ca

How do I care for the Jewelry?

Silver is like a white t-shirt, it likes to take on the colours of it’s environment, sometimes it needs a quick polish or cleaning dip to return it looking new. All you need to do is wipe down your piece with a dry, 100% cotton cloth (included with your purchase) to remove any impurities that may have gathered when wearing.

If it gets really dirty: Recommended cleaners safe for quality fashion jewelry, (we like to call the 2 second dip ) Empire’s Fashion Jewelry Cleaner, or brands you can find at most local box stores which are safe for fashion jewelry work too. Just a few tips to ensure the lacquer finish remains intact. Please keep your piece away from water, chemical jewelry cleaners, treated polishing cloths, perfumes, hairspray, lotions, hand-sanitizers and make-up. Any of these items can damage the protective lacquer and cause tarnishing to occur. Let your SIMS piece be the last item you put on in the morning. It is also best to tuck your cherished item away when not wearing.

It can take Only 2 minutes to dip, rinse and dry your items (much quicker than doing laundry, and you wouldn’t expect to never clean your cloths once and while, right)

If you really never want to ever have to clean your accessories, we offer most styles in non-cleaning metal colours – Gun Metal Black, Antiqued Silver, Antiqued Gold, Antiqued Copper. OR… our most popular pieces including the New York Link Wrap Bracelets and the Statement Collection with gorgeous 11mm thick oval links are like a rhodium ( a darker silver) we call them the non-tarnishing silvers:)

What Payment Methods are Accepted?

Paypal, Visa and Mastercard on-line or by phone 1-250-878-5784.

Do you have a catalog that you can send?

Our catalog is on-line – Each piece is coded or numbered to email your order by photo number per collection. A printable catalog will be available on-line soon. We also update our site with new designs monthly. Updates are made to the fan book page on facebook too … join now… click here.

Which currency are your items priced in?

SIMS Jewelry is Created in Canada thus priced in CND. Click here to see currency exchange.

Is there a Guarantee? (Return/Exchange)

The WOW Guarantee – You can get your own SIMS Jewelry today knowing we are confident in the quality of our merchandise and that we guarantee your satisfaction. If your item for any reason upon arrival isn’t perfect for you, simply return it within 20 days for an exchange, or alteration. ( Less your return shipping cost which generally in a CD bubble mailer through Canada Post or USPS is less than $1.99)

How can we contact you?

Please email us at sims@simsjewelry.ca if you have any more questions, or call 1-250-878-5784. Quick response time for any messages!!

Is Customization Offered? Brides & Bridesmaids Jewelry?

Simple send an email with details such as length, size, and colour of item you would like. No additional costs for customization, extra specials for quantity orders. Custom orders can be created within 2-9 days. Rush requests accepted for gifting for specific times. Inquire today: sims@simsjewelry.ca

My SIMS jewelry piece looks like it's turning dark, what can I do?

Just remember the easy tips on how to keep your SIMS jewelry clean. Silver is like a white t-shirt, it likes to take on the colours of it’s environment, sometimes it needs a quick polish or cleaning dip to return it looking new. All you need to do is wipe down your piece with a dry, 100% cotton cloth (included with your purchase) to remove any impurities and darkening that may have gathered when wearing.

If it gets really dirty: Recommended cleaners safe for quality fashion jewelry, (we like to call the 2 second dip ) Empire’s Fashion Jewelry Cleaner, or brands you can find at most local box stores which are safe for fashion jewelry work too. Just a few tips to ensure the lacquer finish remains intact. Please keep your piece away from water, chemical jewelry cleaners, treated polishing cloths, perfumes, hairspray, lotions, hand-sanitizers and make-up. Any of these items can damage the protective lacquer and cause tarnishing to occur. Let your SIMS piece be the last item you put on in the morning. It is also best to tuck your cherished item away when not wearing.

It can take Only 2 minutes to dip, rinse and dry your items (much quicker than doing laundry, and you wouldn’t expect to never clean your cloths once and while, right)

If you really never want to ever have to clean your accessories, we offer most styles in non-cleaning metal colours – Gun Metal Black, Antiqued Silver, Antiqued Gold, Antiqued Copper. OR… our most popular pieces including the New York Link Wrap Bracelets and the Statement Collection with gorgeous 11mm thick oval links are like a rhodium ( a darker silver) we call them the non-tarnishing silvers:)